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Answers for

What about the EEA amendment and what that means for competency assessments?

"Refer to the Best Practice Guidelines for the Assessment Centre Method in South Africa (5th edition) that was endorsed by the ACSG in March 2015 at the 35th annual conference in Somerset –West."

"Psychological tests measure psychological constructs such as personality traits, cognition, or emotional intelligence. ACs therefore differ from psychological tests as they are not tests but methods or procedures that use work-related simulations to assess work related skills, competencies, and behaviours displayed as observable actions."

"The AC is not a test but rather a method of assessment that focuses on work-related behavioural observation and consists of a number of steps completed in sequential way. As such it is not a psychological test. ACs use competencies, skills and work-related behavioural constructs, rather than psychological constructs, that emanate from the job analysis and the study of work-related constructs. These work-related tasks and behaviours form the foundation of the AC method. Therefore, the AC method is not considered to be a purely psychological act.

However, if psychological constructs are measured as part of the AC by means of, for example, personality assessment, then the psychometric test used to measure personality must conform to the amended requirement for certification with the HPCSA. In these instances the use of these assessments are reserved for psychologists and the HPCSA Scope of Practice criteria apply."

For more information please contact

Can I get the in-baskets customised to my organisation?

It is a possibility; however there are costs and contractual obligations that would need to be agreed upon. This applies to behavioural competencies as measured by the CAS exercises and not functional competencies.

Can I use only one or two items that relate to specific competencies I require to measure? I do not want to use the entire exercise

If needed you can administer and score the exercise in that manner. However, keep in mind that if you plan on only scoring 2 items, this should be communicated to the candidate in order for them to be able to focus their attention. This then also means that those candidates cannot be compared to other candidates who completed the entire exercise later on. We do recommend that if you purchase the exercise to have the candidate complete the entire exercise and score the entire exercise.

Some competencies such as creativity, innovation and initiative are not in the CAS V3 competency model. Is this a problem?

The CAS V3 Competency model is based on two Meta studies done by international researchers Arthur, Day, McNelly and Edens (2003) and Bornman and Brush (1993). If the client requires competencies pertaining to innovation or initiative for example, they will need to look at exercises that measure that. What needs to be considered is whether in fact competencies such as innovation and initiative can in fact be measured by a static exercise as is found in the CAS V3?

What do you do when a candidate doesn’t finish an in-basket?

During the administration the administrator (also stipulated in the user guidelines) informs the candidate that they should try and complete all the items as all the items are rated. It would be unfair if only the completed items are used to calculate the candidate’s score. Some candidates may have rushed through all the items in order to complete them (as instructed) and they may then be penalised for this as opposed to the candidate who completed some of the items but did so thoroughly.

What if other competencies are elicited during an exercise? Do you build it into your report as a value added extra?

The CAS V3 has item based rating scales. This means that these other competencies cannot be rated on the score sheet for that specific competency.

However, if the candidate displayed a remarkable illustration of a specific competency this can be incorporated into your report to state that this was illustrated. The report is the only aspect where this can be incorporated. The elicited competency cannot form part of the overall performance of the candidate.

Why does the CAS V3 not have model answers?

Because the CAS V3 has item specific BARS (Behaviourally Anchored Rating Scales) they can be seen as a guideline to score. Therefore model answers are not necessary. Also model answers at times could restrict the assessor to expect only certain responses from a candidate and then rating any other responses as negative. The item specific BARS allow the individuality of each candidate while still ensuring standardisation of the scoring.

Where do I see how many tokens I have left on my EQ-i 2.0 portal?

  1. Log onto your EQ-i 2.0 portal (Login details were e-mailed to you by our JvR’s Client Services).
  2. Click on Assessments on the top menu bar
  3. Click on Manage Token
  4. Your token balance is displayed on the right hand side of your screen

My candidate never received the invite emailed from the EQ-i 2.0 portal

If you sent the invitation from noreply@mhs.com, it is possible that the email would have been blocked by your candidates’ mail server. If the email is not in their Junk Mail folder, you can log onto your portal to resend the invitation from your own email.

  1. Log onto your EQ-i 2.0 portal (Login details where e-mailed to you by our JvR’s Client Services)
  2. Click on My Dashboard on the top menu bar
  3. Click on the logo of the assessment where your invitation was created
  4. Click on Manage on the left hand side of your screen
  5. Click on Invitations on the menu that opened
  6. The block that opens has tabs on the top; click on Pending Invitations
  7. Search for the candidate name by using the filters provided
  8. Click on the magnifying glass to the right of the candidates’ name
  9. You will see an option named Email Invitation: Click here
  10. You can highlight the content of the letter; right-click and copy
  11. Paste the content into your email and send as a new message from your email

How do I change my default e-mail address on my EQ-i 2.0 portal?

Follow these steps if you are using one of the following email service providers: Hotmail, Gmail, AOL, Yahoo

  1. Click on Assessments on the top menu bar
  2. Click on Account Settings
  3. Click on Change
  4. Click the option called Select your email service provider
  5. Tick which service provider you are with
  6. Type in your username and password (as if you are logginbg onto your e-mail)
  7. Click on Test Settings
  8. Ensure you receive the test email
  9. Click on Ok

Not with any of the service providers mentioned? You can still change your default email address with assistance of your IT department / service provider. You will require your SMTP number and Server Port Number to proceed

  1. Click on Assessments on the top menu bar
  2. Click on Account Settings
  3. Click on Change
  4. Click next to Provide details about your email service provider
  5. Type in requested information
  6. Click on Test Settings
  7. Ensure you receive the test email
  8. Click on Ok

Why should I use the Personal Invitation option on the EQ-i 2.0?

If you select Open Invitation and a candidate experiences any network problems during the assessment, all answered questions will be lost and the candidate will have to restart the assessment.

Selecting the Personal Invitation, will ensure your candidate can log onto their assessment again and complete only unanswered questions

How do I send out an invitation to a candidate to complete the EQ-i 2.0?

  1. Log onto your EQ-i 2.0 portal (Login details were e-mailed to you by our JvR’s Client Service)
  2. On the My Assessments tab; click on the EQ-i 2.0 icon
  3. On the left hand side of the screen, click on Invite
  4. Click on ‘Personal Invitation’ – Recommended
  5. Select the language you want the invitation to be in
  6. Click Next
  7. Enter the candidates’ e-mail address, first name and surname. NB! DO NOT add an ID number, unless you want the ID number to replace the candidates’ name and surname on their report
  8. Click on Add to list
  9. Click Next
  10. Select or add a folder name
  11. Click Next
  12. Select the invitation you wish to send to the candidate
  13. Scroll down to Optional Settings
  14. Click on Notifications – enter your name and email, this allows you to receive a notification once the candidate completed the EQ assessment
  15. Click Next
  16. Confirm settings
  17. Adjust your default e-mail address, unless you have done this step before
  18. Select Send Email

HOGAN: I lost my login information

Contact our JvR’s Client Services to obtain your username and follow the Forgot Password prompt on your Hogan portal.

HOGAN: How do I generate my report manually?

  1. Log onto your JvR Online portal (Login details were e-mailed to you from )
  2. Once logged on, click on MANAGE PARTICIPANT
  3. Search for your candidates’ name by using the filters – user ID; name or surname, etc.
  4. Click on GO
  5. Click on the PARTICIPANT ID on the left of the candidates’ name, whom you wish to generate a report for
  6. Click on PARTICIPANT SUMMARY REPORT
  7. Click on VIEW REPORT to download the report


If the assessment status is pending, the candidate hasn’t completed the assessment or they haven’t submitted their responses.

How do I set up a project on JvR Online?

  1. Click on Projects / New Projects
  2. Complete all sections to set up a link with the specific assessment/s that your candidate/s need to complete
    If you select ‘e-mail reports on completion’; you will automatically receive the report as soon as the candidate submits the assessment.
    NB! Please ensure that you do not provide the link to anyone that shouldn’t be completing this assessment, since you will be invoiced for all reports generated.
  3. Provide the link to your candidate/s. They will register themselves on the system and complete the assessments that were linked to the project you created

What login do I send to my candidate?

JvR Online

  1. Log onto your own user portal
  2. Create a project link
  3. Provide the created link to your candidate
  4. Your candidate will register themselves as a user

JvR Online: I lost my login information

Contact JvR Client Services to obtain your username and follow the Forgot Password prompt on your JvR Online portal.

JvR Online: How do I generate my report manually?

  1. Log onto your JvR Online portal (Login details were e-mailed to you from )
  2. Once logged on, click on MANAGE PARTICIPANT
  3. Search for your candidates’ name by using the filters – user ID; name or surname, etc.
  4. Click on GO
  5. Click on the PARTICIPANT ID on the left of the candidates’ name, whom you wish to generate a report for
  6. Click on PARTICIPANT SUMMARY REPORT
  7. Click on VIEW REPORT to download the report


If the assessment status is pending, the candidate hasn’t completed the assessment or they haven’t submitted their responses.

JvR Online Terms and Conditions

class="link">Click here for JvR Online Terms and Conditions.

JvR Online system requirements.

class="link">Click here to view JvR Online system requirements.

JvR Online How-to-Guide.

class="link">Click here for the full JvR Online How-to-Guide.

Checklist for first time order

First time order of Printed Material

  • Did you complete the Credit Application Form to open your account with JvR Psychometrics?
  • Some products require compulsory accreditation training. Please enquire about these if you are uncertain.
  • Ensure you have a manual for the product/s you are ordering.
  • Do you have all the material you require to administer or score the product/s you are ordering?
  • Did you make payment?

NB!! Please send your proof of payment together with your order form to

For more information, please contact us or visit our website to view the online catalogue.

First time order of Electronic Reports

NB!! Please send your proof of payment together with your order form to

For more information, please contact us or visit our website to view the online catalogue.

Can I order from JvR Psychometrics if I am not a registered psychologist/psychometrist?

Some of our assessments are not psychological in nature and are available to non HPCSA registered individuals such as teachers, HR professionals and parents.

I don’t know what report options to choose

Please contact our advisors on +27(0)11 781-3705 or email

I didn’t receive my report in my inbox automatically

  • Not receiving a report in your inbox, could mean that your internet connection or mail server is down: Please ensure you are receiving other external e-mail messages
  • The e-mail might be in your Junk or Spam folder: Please add as a secure e-mail address to ensure you receive future reports without delay
  • The candidate never submitted his / her assessment on completion: Please ask the candidate to log back onto the system, using the login they created. At the end of the assessment, they need to click on ‘submit’.

How do I order from JvR Psychometrics?

First time order of Printed Material

  1. Browse our online catalogue or speak to one of our advisors about the product/s most suited to your needs
  2. Please ensure you follow the checklist before placing your order for the first time
  3. If you are a first time client of JvR Psychometrics, please complete the Credit Application form
  4. If you ordered from JvR Psychometrics before, you can use our online order form.

Electronic Reports

  1. Browse our online catalogue or speak to one of our advisors about the product/s most suited to your needs
  2. Please ensure you follow the checklist before placing your order for the first time
  3. If you are a first time client of JvR Psychometrics, please complete the Credit Application form
  4. If you ordered from JvR Psychometrics before, you can use our online order form.

Question not listed?

Drop us your details and a consultant will be in touch to assist you.

Phone: +27(0) 11 781 3705/6/7

Email:

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