Asking clients to rate how effective their approach to emotional matters is, may produce defensive reactions or unrealistic perceptions, especially in ‘high-stakes’ situations such as job selection batteries. Minimising subjectivity by measuring observable performance, the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT™) poses a series of impersonal questions that objectively evaluates clients’ emotional perceptions, usage, understanding, and regulation. Such insights can be useful in determining a client’s ability in dealing with emotional issues as well as pinpointing where development interventions could be helpful.
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