Customer Service Aptitude Profile (CSAP)

Work | Personality | Sales and Customer Service

The Customer Service AP assesses critical traits that are necessary to succeed in customer service, evaluating applicants in terms of customer service strengths, potential strengths, and areas that need development. This assessment will help you evaluate candidates applying for customer service positions as well as identify training/motivational needs for current employees.

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Basic info

Age range Individuals 14 years and older
Administration time 20 minutes (140 items)
Comparison group Global
Language availability English
Scoring options User Portal

Additional info

download Product description (PDF) download Sample _ Customer Service Aptitude Profile (CSAP) Report.pdf