In our daily lives it is inevitable that we will encounter unreasonable or difficult people. As a manager, it is important to handle these interactions with tact and with the aid of emotional intelligence. In this episode we speak to Rob Warman the senior facilitator at JvR Academy who facilitates workshops on emotional intelligence, stress management, conflict management, diversity and leadership development. Rob provides methods for dealing with difficult people and how to identify if you are in fact a difficult person.