On the 1st of July 2021, mandatory compliance with the Protection of Personal Information Act (POPIA) came into effect.  

Since 1993, we have built our reputation on the way we work with data. We have collected and protected sensitive information for many years and would like to assure you that data privacy and security is a top priority to us.

We receive and store the information that you provide through interactions with us and when you enter information on our online platforms. The information can originate from forms that you complete when you open an account, order material, submit qualification criteria, request information, ask for quotes, do assessments, participate in consulting interventions, register for training, sign up for JVR events and promotions, or report a problem. The information required on these forms may include personal contact information (identity, data, and contact details), demographic and biographical information, financial and transactional data, product purchase history, and other essential information required for JVR’s governance, business analytics, and the delivery of our assessment-, training-, and consulting services. We limit the use of the information obtained from you to the tasks required for governance, delivering the product(s) and service(s) requested, and the optimisation of our processes and services to our clients.

Some of our assessment and service sites may specifically collect information related to age, gender, race/ethnicity, education, and occupation, when it is relevant to the services provided. When such personal information is submitted, it is processed for the purposes for which you have submitted it to us. You may choose not to provide certain information, however, your decision not to provide certain information may limit the use of the products and services available to you.

On occasion we collect a special category of data from respondents who use our questionnaires and surveys for research purposes. Such a special category data collection study is clearly communicated, and participation is optional and requires consent. The data is used in aggregated and anonymised form for research and product development purposes. No personal data will or can be disclosed since no person is identifiable from such data. 

We do in certain instances disclose personal information to suppliers and service providers who may be involved in the delivery of our services to you. In all such cases, we have contracts in place to ensure that any external party we work with abides by the latest privacy requirements.

To find out more on the data we collect, as well as how we protect your interests, click here to view our terms of business.