Problem-solving and decision-making are central aspects of everyday life. Sometimes we encounter problems and have to make spontaneous decisions so often that we do not even notice them. We do however get stuck when faced with unusual problems and difficult decisions. In these instances our spontaneous reactions do not necessarily deliver effective solutions – rather, we have to think outside the box. Sound decision-making skills that consistently produce fair and ethical judgments will strengthen trust and rapport with others. Furthermore, fair and sound decisions and judgments will lead to an increase in effectiveness and credibility. We can therefore all benefit from the ability to understand how decisions are made, and how to predict, guide and improve those decisions. In this course your own problem solving and decision making approaches will be challenged in order to lead to higher levels of insight and effectiveness.
In this course you will learn how to:
- understand yourself in relation to your problem-solving, decision-making and judgment approach
- recognise different thinking patterns
- distinguish between creative and logical problem solving
- common decision-making errors and biases
- apply different problem-solving models
- apply problem-solving principles to real life situations
- understand different types of decisions
- apply the steps to effective decision making
- use decision-making tools to organise your thoughts
- explore the role of judgment in decision making
Who should attend?
Individuals and business professionals who want to improve their decision-making and judgment skills.
DISCLAIMER: Presenters and attendees of all CPD activities must please note that the attainment of continuing education units (CEUs) does not licence any professional to practice outside their official scope of practice. CEUs are intended to broaden the knowledge of professionals but do not constitute professional training. Professionals should be registered with the HPCSA to perform any psychological act.